Warranty Details

Product warranty is applicable against the defect in material and workmanship from the date of purchase. Please produce the original invoice with date of purchase, product model and product serial  number (must), rubber stamp, and signature of our authorized dealer/reseller. Warranty shall not be applicable in case of incomplete invoice For any defects during the warranty period, Ozone WallCam shall repair the product FREE OF CHARGE.

Care And Maintenance

This manual is given to ensure a great performance and success of this surveillance system. Small hacks are given on the manual that will help maintain the life and performance of your purchase. This section will highlight some key points:

General Maintenance

Preventive measures will be elaborated in this section to give your cabling and equipment the protection against birds or other activities that can obstruct the performance of your equipment. Since birds or rodents can cause harm to the wiring system, birds can build their nest around your surveillance product especially in the winters when insects, birds and rodents come looking for a spot that is comparatively warmer.

Thus, it is advisable that you inspect your camera on regular intervals and also clean it accordingly. Dust can adversely impact the clarity, resulting in making the image blurry and obscure.

Thus, it is vital for the cameras to be cleaned from the inside and the out sporadically; cleaning the dust on both sides will enhance the performance of the camera. The cameras indoors are usually not that dirty, regardless, they require cleaning from time to time.

You can use a dry brush that is gentle at the same time to brush off the dust or you can use a compressed air can to blow off the dust from the camera or the dome. Make sure that the blowing of air is performed from a careful distance in order to keep the equipment from getting any scratches.

You can also use a micro-fiber piece of clothing to clean the inside of the dome.

Dip a micro-fiber cloth in lukewarm soapy water, in case you see grease signs on the dome, and gently clean the edges of the dome with that cloth. You must be extremely careful while cleaning the rest of the equipments as there might be insect eggs or spider webs inside

Our products come with the promise of being free of manufacturing defects along with a warrantee., however, the warranty is applicable for the first end user only. The products will be repaired following the terms and conditions manual given at the time of purchase. The terms and conditions are as below:

  • In case the customer makes any un-authorized adaptations or any tempering to the product, the warranty will not cover the expenses caused due to such damage.
  • In case customer tampers with the serial number given on the product, the warranty will stand void on that product.
  • Warranty will be voided if a defect is not the fault of the manufacturer and also in case the product has been damaged due to mishandling, modification, abuse or improper installation or the product gets damaged due to third-party signal reception or in case you install a third party software, such damages will not be covered in the warranty.
  • In case damages are caused to the product due to power surge, electrical faults, lightning strike, water logging, bad ventilation, dropping of the product or any inexplicable reasons that are a direct cause of natural disasters, such damages are not covered in the warranty.
  • Ozone WallCam shall not be liable for any loss of data/ images/video footage or other important data stored on any third party storage device (HDD, SD card, etc). The responsibility of backing-up of data solely lies with you.
  • Ozone WallCam reserves the rights to replace any defected parts with parts that are either equivalent or reconditioned.
  • A consumer’s statutory rights under the applicable law(s) of India or rights against the vendor occurring from sales/purchase of this product shall not be affected under this Warranty.
  • The rights are reserved with Ozone Wallcam for the warranty to be declined.
  • Ozone WallCam reserves the right to make changes to this website and the terms and conditions at any time without any prior notice.